Covid-19 (Coronavirus) Safe

Covid Safe - White House Safe 

 

Keeping our guests safe…We are Ready and Waiting!

 

  • Very few Cases of Covid-19 on Norfolk Island.

  • Flexible cancellation policy.

  • Temperature scanned upon arrival or on request.

  • Social Distancing maintained in public areas at Cumberland Resort and Spa, such as reception, guest recreation and welcome areas.

  • Frequent chemical analysis of self-chlorinating jacuzzi/spa.

  • Sanitizer and Disinfectant available, including sanitizer hand gel and wipes.

  • Frequent Cleaning, Disinfecting and Sanitizing – including frequently touched surfaces, such as door knobs and light switches.

  • Washing all linens at the highest heat setting recommended by manufacturer.

  • UV Disinfectant Lamp available for use by all guests.

  • Complimentary single use toiletries.

  • Contact-Free credit card payments.

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  • If a guest tests positive for Covid-19 during their stay, a Covid Deep Cleaning Fee per villa, equivalent to the Cumberland website rate for one night for the same room type, shall be payable by the guest as specialised cleaning and a vacancy period is required. Travel Insurance is strongly recommended.

  • If a guest tests positive for Covid-19 during their stay, a Covid Deep Cleaning Fee per villa, equivalent to the Cumberland website rate for one night for the same room type, shall be payable by the guest as specialised cleaning and a vacancy period is required. Travel Insurance is strongly recommended.